Frequently Asked Questions
Everything you need to know about shopping with CACHIA.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the country. Express options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimates and final sale items cannot be returned.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.
Do you ship internationally?
Yes, CACHIA ships to most countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at the final stage of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.